FAQ

To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please contact us!

When will I receive my order?

Your order is very important to us. Please note that due to incredibly high demand your item may take up to 10-20 business days to arrive to Canada While USA may take may take up to 10-15 business days. However, most of the time our products will arrive a lot quicker, just be aware sometimes it is out of our control. So you do not need to worry if your order does not arrive the next day! This doesn’t include our 1-4 day processing time.

Rest assured, all orders come with a Tracking Number. So you can shop with a peace of mind!

What is my Tracking Number?

Your Tracking Number will be emailed to you within 1-3 business days after your order.

Please reach out to our friendly customer experience team if you did not receive it after 7 days!

How Can I Contact Store Name?

Simply fill in the Contact Form or via email fluffyfiestacx@gmail.com

Which currency will I be charged in?

We process all orders in store currency. 

Will I receive an order confirmation when I place my order?

Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours.

How can I pay for my order?

We accept the following payment cards: Visa, Mastercard, Discover, Amex, Dinners Club, Google Pay, and Apple Pay. We also accept PayPal payments.

Is Checkout on this site safe and secure?

Of Course! Our store is certified Level 1 PCI DSS compliant and meets all 6 categories of PCI standards.

We use the most up-to-date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.

If I enter my email address will you sell my information?

We do not sell our customer's information. Emails are strictly for follow-up, also to send newsletters of our promotions and coupons for discounts if you signed up to receive our Newsletter.

Will I be charged for customs and taxes?

The prices displayed on our site are including sales tax and Import taxes. Duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office. Import taxes, duties and related customs fees in CAD and US. Depending on what country you are from, We are not responsible for delays caused by the customs department in your country.